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Frequently Asked Questions

The relationships between district and school administrators, teachers and staff members are vital to the health of any school system. And K12 Insight envisions Let’s Talk! as an indispensable tool to foster and cultivate trust among all stakeholders.

Here are key questions and answers about Let’s Talk! that explain how the platform can help build positive relationships in our district.

Q: What is Let’s Talk!?

A: Let’s Talk! is a communication channel. Although stakeholders already have many channels to contact the administrative team — including personal conversations, phone calls, emails, text messages, online forms and social media — Let’s Talk! provides protections and accountability these do not.

Q: Who created Let’s Talk!?

A: Let’s Talk! is a product from K12 Insight, a Virginia-based independent technology and communications firm. Since 2002, K12 Insight has launched more than 1 million surveys and partnered with more than 300 school districts. Each project and each partnership is built on the philosophy that trust and transparency are crucial to the positive advancement of public education.

Q: What is the purpose of Let’s Talk!?

A: Let’s Talk! facilitates an ongoing dialogue between district leaders, parents, employees, students and community members. K12 Insight and its partner school districts realize that no one person or group of people possess all the answers. Let’s Talk! enables all stakeholders to join the conversation and offer suggestions and positive solutions to critical district and school issues.

Q: What is the philosophy behind Let’s Talk!?

A: Before a school district decides to partner with K12 Insight and launch Let’s Talk!, its leaders are asked to commit to a culture of transparency. If they cannot, Let’s Talk! is not the product for them.

Launching Let’s Talk! means our administration is committed to leading by listening.

Q: What value can Let’s Talk! add to Newton USD 373?

A: Inherent in the platform’s design is the belief that transparency and openness benefit everyone. If we exercise the courage to listen to every person — even those with critical or differing opinions — Let’s Talk! allows people to disagree without being disagreeable.


Q: What is the benefit of the anonymity feature?

A: K12 Insight understands that some people may be hesitant to associate their name with their submission. The company is committed to preserving anonymity so submitters can fearlessly register their dialogues, without worrying about repercussions. With that freedom, administrations are forced to confront inconvenient viewpoints.

The anonymity of Let’s Talk! is no different than the anonymity of a phone call, email or blog post. However, because of the commitment required from us, the professional training from K12 Insight and the accountability inherent in the system, Let’s Talk! provides greater safeguards for both sides.

Q: How can district employees feel comfortable with how Let’s Talk! will be used?

A: In training administrators to work in Let’s Talk!, K12 Insight teaches that every incoming dialogue is one person’s viewpoint in that moment in time. If there are complaints about any administrator, teacher or staff member, administrators are encouraged to follow their investigative process, just as they would if they had received a phone call, email or any other communication.

In addition, the professional training offered to every Let’s Talk! administrator teaches that each submission will be read, reviewed and reflected upon. Responses should not be made simply for the sake of responding.

Q: Can the district identify an anonymous user?

A: Administrators will only learn a person’s identity if it is revealed in the written text. Computer parameters, like an IP address, are recorded only to prevent abuse of the system. However, those are not seen by district administrators, only by K12 Insight. That information would only be disclosed to an administrator under a court order, for which the bar is very high. Even then, the only information revealed would be the IP address. K12 Insight does not have any data on the author.